This Privacy Policy, together with our terms of use, provides an explanation as to what happens to any personal data that you provide to us, or that we collect from you. The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).
We do update this policy from time to time so please review it regularly.
Definitions
Data controller – A controller determines the purposes and means of processing personal data.
Data processor – A processor is responsible for processing personal data on behalf of a controller.
Data subject – Natural person
Categories of data: Personal data and special categories of personal data
Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, home address or private email address. Online identifiers include cookies.
Special categories personal data – The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.
Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Third party – means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.
Who are we?
EMD Cleaning is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: 0800 009 6264. For all data matters contact our Data Protection Officer Eduardo Duarte who can be reached at info@emdcleaning.co.uk .
The purpose(s) of processing your personal data
EMD Cleaning uses your personal data for the following purposes:
· To provide cleaning services to you efficiently.
· To deal with any enquiries we receive from you.
· To notify you of changes to what we do.
Information We Collect
In operating our website, we may collect and process the following data about you:
(i) Information that you provide by filling in forms on our website, such as the information filled out in the request a booking form in the Contact Us page and any information you provide via email or by phone.
(ii) Information provided to us when you communicate with us for any reason.
Use of Cookies
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever.
Similarly, to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies; you may be unable to access particular parts of our website.
Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
(i) To provide you with information requested from us, relating to our services.
(ii) To provide you with our services.
(iii) To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
We will not disclose your information to third parties under most circumstances unless information is request by law enforcement or a UK government department or authority or any other reason highlighted under ‘Disclosing your information’. Your information will be shared internally to our employees so that we may carry out our services.
Storing your Personal Data
Data that is provided to us is stored on our secure servers. Personal details entered on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.
Disclosing your information
We may disclose your personal information to third parties under the following circumstances:
(i) Where we sell any or all our business and/or our assets to a third party.
(ii) Where we are legally required to disclose your information.
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £10 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.
Contacting Us
If you have any queries, comments, or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us.
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